Gleam Collection Hotel

The hotel was excellent, particularly in terms of its location and the exceptional helpfulness of the staff. Special thanks to Oguz and Emrah, who were outstanding. They consistently went above and beyond to assist us with arranging taxis, offering local recommendations, and ensuring our stay was as smooth and enjoyable as possible.

In a nutshell, here's what makes this place great: - The exceptional staff - Prime location - Delicious breakfast - Comfortable bed size, choice of pillows, and various types of blankets with different stuffing - Impeccable cleanliness This was my first visit to Istanbul, and I was keen on ensuring that the hotel would meet my expectations, particularly regarding location, cleanliness, and comfort, given our week-long stay. The Gleam Collection proved to be the perfect choice. Firstly, the staff was exceptional! They were readily available for any required assistance and remarkably proactive in general. The team's service goes above and beyond their basic responsibilities; they handle your baggage and car, ensure your room is cleaned at a time that suits you, offer recommendations for places to visit, and provide you with a plastic card (which you can load with credits) for public transport. The hotel's parking option allowed us to conveniently park our car right in front of the building. If no spots were available, the staff would handle parking it in a nearby paid lot, and the hotel would cover the bill. We entrusted our keys to the staff, allowing them to move the car if necessary, and we didn't worry about it during our stay. Many of the places we wished to explore were within walking distance, ranging from 30 minutes to an hour away, while the rest were easily accessible via the public transportation options available near the hotel. P.S. We checked out the spa out of curiosity, but we didn't use it. It featured a sauna, a small steam room, and a Turkish bath. It appeared clean and well-maintained.

Every thing was fantastic. Especially the reception.

An exceptional hotel experience from start to finish. From the moment I arrived until the moment I left, I was warmly welcomed by the reception team with smiles and great professionalism. The staff were extremely helpful with every little detail, from the smallest requests to the biggest needs. When it was time to check out, I asked for a late checkout due to my flight schedule. They didn’t hesitate to accommodate me — they updated the system and informed me that the official checkout time is 12 PM, but they fully understood my situation. They kindly asked me to pack my belongings and kept my luggage in an unoccupied room, allowing me to use it until 6 PM without asking for any extra fees. I would especially like to thank Mr. Amrah (عمرة) — he was truly one of the best hotel staff members I’ve ever encountered: professional, courteous, and incredibly helpful. Another wonderful touch is that the hotel offers free coffee, tea, and water all day long. Even when I was leaving, they thoughtfully gave me cold water for the road. In short, it was a perfect stay with outstanding service. I highly recommend this hotel and deeply appreciate the warmth and hospitality of all the staff.

I had an amazing stay at Gleam Collection hotel in Istanbul. The service was exceptional, with every staff member going above and beyond to make our visit enjoyable. A special thanks to Mahsum, Serkan, Emrecan, and Can for their incredible hospitality and support. They were always ready to assist, answering all our questions about transportation, food recommendations, nearby stores, and even flight tickets. The reception, breakfast team, and room service were all outstanding. Highly recommend this hotel for its top-notch service and welcoming atmosphere!